Delivery & Returns
Our charge for UK Standard 1st Class Postage is just £1.99 .
We offer FREE UK standard delivery for all orders placed over £35.
Most orders will be dispatched within 1-2 days of ordering (we do not ship Saturdays, Sundays or Bank Holidays).
Please note that delivery times may be extended during certain busy periods (sale periods, holidays and Christmas). We will however always let you know if we are aware of any potential delay.
All orders will be delivered by Royal Mail.
Our standard overseas postage is a flat rate of £4.95.
The Zazen 100% satisfaction guarantee
We want you to be happy & therefore all of our jewellery (with the exception of pierced earrings for hygiene reasons ) carries a full money back guarantee.
If you’re not delighted with your Zazen purchase you can return your item (s) for a full refund, exchange or ZAZEN store credit within 14 days of purchase.
You will need to ensure that the goods are in perfect condition, unused and in their original packaging.Goods returned to us arriving damaged, or lost, will not be credited.
Please note the postage charge on the original order is not refunded and you will be responsible for paying for your own shipping costs for returning your item.
Any goods damaged in transit to you will be replaced at no cost with free delivery. Please inform us of breakages within three days of receiving the order. We will only refund return/exchange postage costs if the item returned is faulty.
Our products are guaranteed against manufacturing faults, but not misuse. To maintain the condition of your jewellery remove when showering, swimming or when undertaking manual or domestic work.
Please Contact Us initially to get your return started.