The Zazen 100% satisfaction guarantee
We want you to be happy & therefore all of our jewellery (with the exception of pierced earrings for hygiene reasons ) carries a full money back guarantee.
If you’re not delighted with your Zazen Jewellery purchase you can return your item (s) for a full refund, exchange or Love Zazen Boutique store credit within 14 days of purchase.
You will need to ensure that the goods are in perfect condition, unused and in their original packaging.Goods returned to us arriving damaged, or lost, will not be credited.
Please note the postage charge on the original order is not refunded and you will be responsible for paying for your own shipping costs for returning your item.
Please ensure that you retain proof of postage on returns.
Any goods damaged in transit to you will be replaced at no cost with free delivery. Please inform us of breakages within three days of receiving the order. We will only refund return/exchange postage costs if the item returned is faulty.
Our products are guaranteed against manufacturing faults, but not misuse. To maintain the condition of your jewellery remove when showering, swimming or when undertaking manual or domestic work.
Please Contact Us initially to get your return started.